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FAQ PDF
WINNER INTERNATIONAL
Law Enforcement Affairs Division
“The CLUB® Stands for Security”
FAQ
I lost my key, what do I do?
If you own The Original Club® or Club Basic® and you have at least
one key remaining, you can download
the key blank order form or call 1-800-258-2321 to order replacement
blank keys. If you have the Club LX® or the SUV/Truck Club® the keys
cannot be duplicated, as they are specialty keys. Three keys are issued
at the time of purchase and they are the only keys available for this
product. If you should have further questions you may contact the
key department at the above number.
I locked the The Club® on my steering wheel and can't find
my keys. What should I do?
Winner International holds no master keys to The Club® products for
security reasons. If all keys are lost we recommend contacting a locksmith
for removal to avoid injury to yourself or damage to your vehicle.
If you have a roadside assistance policy, they may be able to assist
you with the lockout or put you in touch with a locksmith in your
area.
Which Club® model best suits my vehicle?
The Club Basic®, Original Club®, and Club LX® now feature “one size
fits all vehicles”. This will be stated on the front of the packaging.
Can I buy your products at a retail store in my area?
Yes. Please visit your local retailer, whether a mass merchant or
an automotive store, and ask for the product by name. For more information,
please visit the Products page.
Can I buy several Clubs® that use the same key?
Yes, keyed-alike Clubs are available through our Direct Marketing
Department at 1-800-258-2321.
Can I register my Club® online?
Winner International does not have an on-line registration available.
It will be necessary to submit the original Club® registration form
(copies not accepted) which is one of the requirements of the guarantee.
The registration form is to be mailed to:
Winner International
32 West State Street
Sharon PA 16146
Once the registration form is received, it will be entered into the
database. The Club® guarantee is in effect for a period of one year
from the date of purchase.
What do I do if I lost or did not receive a Club® registration
form?
Please call Winner International at 1-800-258-2321. We do require
the original purchase receipt to issue a replacement registration
form.
What is the time frame for the warranty and guarantee on
The Club®?
The warranty is 90 days from the date of purchase. The guarantee is
for one year from the date of purchase if your car is stolen with
The Club® in place. Please be sure to send in your registration for
The Club® and keep your receipt on file, as it will be required should
you wish to file a claim. (Not valid in New York State, Hawaii, Texas
or Wisconsin where it is prohibited.)
How do I file a claim if my car is stolen while using The
Club®?
Call the Winner International Claims Department at 1-800-258-2321.
Our claims representative will take your information and explain what
paperwork needs to be filled out and turned in. The theft guarantee
is in effect for one year from the date of purchase. Please refer
to instruction sheet for further details about the guarantee.(Not
valid in New York State, Hawaii, Texas or Wisconsin where it is prohibited.)
How do I install my product? How does my product work?
Installation and use instructions for some products are available
on our web site, however instructions are included in the packaging
for all products listed on our site. For instructions on how to install
and remove The CLUB®, click
here. If you are encountering difficulties, please contact our
Customer Service Department at 1-800-258-2321.
Why do The Club® directions tell me not to touch the spiral
rod?
There is a chance that your fingers may get pinched if you are touching
the spiral rod when installing or removing The Club®. For your own
safety we suggest you do not grab the spiral rod.
What do I do if The Club® is stuck on my steering wheel?
Before attempting to remove a non-functioning Club®, be sure that
The Club® is not resting against your windshield.
The Club® may be extended on the wheel too tightly - try to release
the pressure by pushing on both ends simultaneously.
Tap on the black lock housing area with a light hammer. The tumblers
may be stuck. Do not strike the face of the lock.
Spray a dry graphite lubricant into the locking mechanism. Insert
the key and try turning it with a pair of vice grips.
Contact a locksmith for removal to avoid injury to yourself or damage
to your vehicle. If you have a roadside assistance policy they may
be able to assist with the lockout or put you in touch with a reputable
locksmith in your area.
I am a Law Enforcement Professional. What programs do you
offer?
For information on how to start a Law Enforcement program in your
area, or to see what programs we currently offer, check out our Law
Enforcement page. For further information, please contact our Law
Enforcement Affairs division.
Contact:
Barry Schoch, Law Enforcement Affairs
800-527-3345, ext. 2087
BarryS@Winner-Intl.com
Jane Baglier, Law Enforcement Affairs
800-527-3345, ext. 3502
JaneB@Winner-Intl.com
Fax: 724-983-4098
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